All I wanted to do was sign up for Direct TV online only. I lost my line of site when I moved from San Francisco to San Mateo. I had a technician come out and everything.
When I cancelled my product, they said no problem to being able to sign up for my beloved Sunday NFL Ticket online.
That certainly was not the case.
I was on the phone for an hour, hung up on twice, transferred 3-4 times, and was rude to. It was overall a horrible, horrible experience that ended with the fact I could only sign up for it online.
Guess what? I went to sign up for it online, and nope…couldn’t. I decided to do online chat this time to help solve the problem … got hung up on then too! The second lady told me I had to call the regular phone number back! Finally, I asked the second chat lady to have her supervisor call me because I wasn’t going to go through the constant transfers and automated phone system again. I’m still waiting for that call! Also, the online chat help took almost a half hour! It was crazy how long it took to have someone respond to something that you typed!
Worst customer service.
The stupid thing is, I really liked Direct TV. However, this customer service is the worst! As for the person who was rude to me, I went to fil out an online form, which they said they had … well, I couldn’t find it! I spent ten minutes looking for it. Shocking that there is no one to complain to about their horrible service!
Needless to say, I still have to call them back. It’s only a few weeks until preseason and I want to see how my Ha Ha Clinton-Dix will do.
**This blog is made possible thanks to a Petco coupon at http://www.scottsigler.com/petco-coupons.
Madeline Fresco is a novelist who lives in San Francisco. She is the author of CROSSED THE LINE, available for Kindle at Amazon.com, for Nook at Barnes & Noble, and as an ePub at other eBook retailers. You can also listen to her novel as a free, serialized audiobook at madelinefresco.com. Her second book THE CHOICE, is available on Kindle at Amazon. Her third book ANGUISH, is available for Kindle at Amazon.com